Frequently Asked Questions

Everything you need to know about your Oomiay experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Are your jewelry pieces hypoallergenic?

Yes, all Oomiay jewelry is crafted with high-quality materials designed to be safe for sensitive skin. Our pieces are lead and nickel-free to ensure comfort and durability.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options via Klarna and Afterpay.

How should I care for my Oomiay jewelry?

To maintain the brilliance of your pieces, we recommend avoiding contact with harsh chemicals, perfumes, and water. Store your jewelry in a cool, dry place when not in use.